Information

Your Mile12Market e-Wallet is a safe place where you can keep money to enable you pay for your purchases on Mile12Market. This works especially well for people who prefer to use Online Transfer or Bank Deposit to pay for their purchases. Your Mile12Market e-wallet is also the place where refunds are remitted for you to be able to immediately access your money.

To load your e-wallet:

1. Deposit the amount into our bank account below.
2. Enter the email address associated with your account into the reference field
3. Email us the payment details to service@Mile12Market.com.

Once we confirm payment, we will load your e-wallet and you can access the money immediately.

Our account details:

At Mile12Market, our aim is to bring ease and convenience to the shopping experience of our customers. To do this, we need smart, pro-active, hard-working and passionate people who can solve problems, exploit and generate opportunities and most importantly have a service-oriented mindset.

 

We are a diverse bunch with varied backgrounds, education, nationalities and personalities but one thing we have in common is our desire to succeed as individuals and as a company.

 

It doesn’t matter if you have decades of work experience or none at all as long as you have a proven track record in something, can translate that experience into growing Mile12Market and also have a plan to develop yourself along a career path.

 

If you have ever volunteered at a social/religious/political organisation, been involved in competitive sports, led a school/university society, travelled extensively, speak multiple languages, know the streets of Lagos better than a taxi driver, know the difference between a Merlot and a Rose, know what 2.5% of 18 million is without using a calculator, then you may just have what it takes to join our fast growing team.

 

If you believe you are the right fit for the Mile12Market team, you are welcome to send a CV of no more than two pages to hr@mile12market.com

This Privacy Policy details the kind of information we collect from you, how we use it and how we take steps to secure it. The confidentiality and security of the data we collect from you is of priority to us and it is important you read this Privacy Policy carefully in order to fully understand the terms under which you access and use the Mile12Market website as well as other Mile12Market features and services.
Information We Collect

 

In the process of registering for an account on the Mile12Market website, we may collect some personal identifiable information including but not limited to your name, age, gender, phone number, email address, postal address as well as debit/credit card details. Some of this information may be retained on our website for future reference and use by us while others may be only be used and visible to us during each transaction.
How We Use Information We Collect

 

Mile12Market collects and uses your personal information to enable us provide services as advertised on our website. This personal information may serve a variety of uses, including notifying you about the status of your order, investigating and resolving complaints/problems, assessing users’ interest in our products and services, notifying you about promotions and offers, customising your shopping experience, minimising fraud and other criminal activity, and for any other reason we deem relevant to your use of Mile12Market, its services and its website.
At any point in time, you may request to stop receiving any of the information we send you. This request may be granted if it does not impact our ability to effectively fulfil your current as well as future orders.
In order to allow us continually improve our level of service to you, we collect and analyse data about our users’ activity on our website. We may also periodically request you to participate in surveys that will give us an indication of your assessment of our level of service, allow us customise your experience on our website, and inform us of ways in which we can improve our service offering.
Security of Information We Collect

 

Mile12Market makes every attempt to secure your personal information from unauthorised access, use or disclosure. Confidential information we receive from you such as debit/credit card details are handled securely and protected through Secure Sockets Layer (SSL) encryption.
Cookies

 

A cookie is a piece of data sent from a website to a user’s computer while the user is browsing that website. Cookies are designed to save certain information inputted by a web user on particular web pages that will allow the website recall information such as postal address, phone number, customer name on future visits to that web page.
This provides ease and convenience to a user’s experience by ensuring previously submitted information does not need to be re-entered each time the user is on that web page.
Users have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but your preference can be easily updated in your browser. Opting to decline cookies may restrict users from enjoying the full breadth of Mile12Market’s website and its associated services and features.

These Terms and Conditions govern the use of the services offered by Mile12Market (“Mile12Market”) on the Mile12Market website (the “Website”). Please read these Terms and Conditions and the Privacy Policy (the “Privacy Policy”) carefully before using Mile12Market’s services or its website.

Your use of Mile12Market services or its website constitutes your acceptance of and agreement to all of the terms and conditions in these Terms and Conditions and the Privacy Policy, and your confirmation that you are either at least eighteen (18) years of age or under the supervision of a parent or legal guardian who is at least eighteen (18) years of age.

use of website

By using Mile12Market’s website, you confirm that you are either at least 18 years of age or are using the website under the supervision of a parent or legal guardian who is at least eighteen (18) years of age.

We grant you a non-transferable and revocable license to use the website, under the Terms and Conditions described, for the purpose of shopping for items sold on the website. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted to use the website without notice to you.

Some services and features on the website may require registration or subscription. Should you choose to register or subscribe for such services or features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes.

user account

You are the sole authorised user of any account you create with Mile12Market and are entirely responsible for all activities that occur under such account.

You are responsible for maintaining the confidentiality of any account name you create as well as any password associated with such account. You agree to immediately notify us of any suspected or actual unauthorised use of your account and/or password.

By providing your contact information such as phone number and email address, you agree to receive information including but not limited to availability of items in your order, status of your order, promotions, other information that Mile12Market may deem fit to send you.  At any point, you may request us to discontinue sending you such information.

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

If Mile12Market believes that there is likely to be a breach of security or misuse of the Mile12Market website, we may require you to change your password or we may suspend your account.

Within reason, Mile12Market may suspend or cancel your account for a variety of reasons including but not limited to breach of your obligations under these Terms and Conditions.

Mile12Market shall not be responsible or liable in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with these Terms and Conditions.

user submissions

The Mile12Market website may allow the submission of various kinds of communication in the form of comments, reviews, photographs, videos, comments and other communication by users of the website.

All such submissions will be considered non-confidential and will be available for Mile12Market to use as it deems fit in any medium and in any territory globally.

All users of the Mile12Market website hereby agree not to submit material that: (i) is copyrighted, subject to privacy or publicity rights or otherwise subject to third party proprietary rights unless you are the owner of such rights or have permission from the owner to submit the material; (ii) is unlawful, illegal, obscene, harassing, defamatory, libelous, treasonable, pornographic, hateful, racially, religiously or ethnically offensive or is otherwise inappropriate; (iii) could damage the reputation of Mile12Market or any third party; or (iv) impersonates another person. Mile12Market reserves the right to remove any submission at its discretion and not least if the submission breaches any of the above listed terms.

Mile12Market does not endorse submissions made on its website and Mile12Market disclaims any liability in connection with any submission. You accept that by accessing Mile12Market’s website you may be exposed to submissions that may be offensive, inaccurate or distasteful, and you hereby waive any legal rights or claims you may have against Mile12Market in relation to this.

website content and pricing

While care is taken to ensure the content published by Mile12Market on its website, including but not limited to product images, product names, product descriptions, product functionalities, product uses, product ingredients and prices, is accurate and complete, errors may occur and you hereby agree that Supermart will not be liable in any way for such content.

Though content may be the same, depending on item version (e.g. books), images on the site may differ slightly from actual item. Also, prices of items that need to be weighed (e.g. fruits, vegetables, meat) may be guide prices or approximated to enable you make a buying decission. However, you will only be billed for the actual weight purchased; any difference in guide to actual price wil be credited/debited to your Supermart wallet as the case may be. Actual price of weighed items will be fully visible to you upon delivery.

In line with this, Mile12Market reserves the right to refuse or cancel any order if the order contains item(s) that are mispriced or contain incorrect, inaccurate or incomplete content.

order acceptance and cancellation

Mile12Market reserves the sole right to determine which orders to accept and process as well as the right to cancel any order at its own discretion. However, Mile12Market will ensure that the cancellation of any order is communicated in an appropriate time and manner.

orders including alcoholic drinks and tobacco products

Alcoholic drinks and tobacco products may only be purchased by individuals who are at least eighteen (18) years of age. By purchasing such products on the Mile12Market website, you confirm that: (i) you are at least eighteen (18) years of age; and (ii) you will provide legitimate and legally recognised identification confirming your age to the driver upon delivery of your order (iii) you accept that failure to provide such identification may result in Mile12Market and its employees or agents refusing to deliver your order (iv) you accept that Mile12Market and its employees or agents reserve the right not to fulfil delivery of your order if there is any doubt that the identification provided by you is illegitimate, fake or falsified in anyway.

third party websites

Mile12Market may provide web links to websites owned or operated by third parties. Mile12Market does not endorse the content or any products or services available on such websites and is not responsible for such content. Your connection to any other websites from the Mile12Market website is at your own risk.

use of material

Unless otherwise stated, all rights to all materials, content, layout, images, text and design of this website are proprietary to Mile12Market. Users of this website may browse the website and may download material displayed on the website for non-commercial, lawful, personal use only, provided all copyright and other proprietary notices contained on the material so downloaded are retained and such information is not modified, copied or posted on any networked computer or broadcast in any media. All other copying, reproduction, posting on any other website, republication, downloading, uploading, encoding, modification, translation, public performance or display, distribution or transmission of any portion of this website, or the making of any derivative works from this Website, is prohibited without the express permission of Mile12Market.

trademarks and copyrights

This website is owned, controlled and operated by Mile12Market. All material on this website, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us or provided us permission to use such material.

The material on the Mile12Market website may be used by you for personal, non-commercial purposes. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of Mile12Market, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.

territorial use

Mile12Market offers no guarantee that items on the Mile12Market website are appropriate or available for use in locations outside Nigeria, and accessing the Mile12Market website from territories where its contents are illegal or unlawful is prohibited and done at the user’s risk. Ultimately, the user is responsible for ensuring that accessing or using the Mile12Market website is done in accordance with applicable local laws.

applicable law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Nigeria and any disputes will be decided by Nigerian courts.

limitation of liability

You agree that Mile12Market shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from or in connection to use of Mile12Market’s services or website. In no event shall Mile12Market’s total liability to you exceed the amount paid by you to Mile12Market.

indemnity

You hereby indemnify and hold harmless Mile12Market, its owners, licensees, affiliates, subsidiaries and their respective officers, directors, agents, and employees, against any losses, claims, actions, costs, damages, penalties, fines and expenses including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions, Privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights of a third party.

termination

At Mile12Market’s discretion and without prior notice to you, Mile12Market may suspend or terminate your access to the Mile12Market website.

Upon any termination of your access to the website, you shall immediately cease all access to and use of the Mile12Market website and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of the website in whole or in part.

If you are dissatisfied with the website or with any terms, conditions, rules, policies, guidelines, or practices of Mile12Market in operating the website, your sole and exclusive remedy is to discontinue using the website.

delivery windows

For your convenience, we offer a number of windows in which we expect to deliver your order. At checkout, you may select your preferred window and we will make every attempt to deliver within that time period. In the event that there is a delay to delivering your order within the exact time window, you will be notified as much in advance as is possible. Ultimately, the delivery windows are a guide and we are not contractually bound to deliver within the stipulated time period. What we do guarantee is that your order will be delivered within 24 hours of the time of your selected delivery window. That said, majority of our customers’ orders are delivered within their chosen delivery window and it is always our goal to achieve this.

communicating with you during order processing

While processing your order, we may need to contact you to discuss availability of some of your items and any replacements we may want to suggest to you. At checkout, we ask customers their preferred means of us communicating with them (phone call or SMS/email). Whichever medium you select, we request you to have access to it so you can respond in a timely manner so as to allow us process and deliver your order within your preferred delivery window. Customers who are late in responding may have their delivery rescheduled in order not to delay delivery of other customer orders slated for the same window.

access to your delivery location

We always endeavour to deliver your order directly to your doorstep, however if access to your location is limited due to a dilapidated road, flooding, road blocks, civil unrest or any other encumbrances, then we will require you to notify us in advance and also to meet the delivery driver at a convenient and more accessible location. Failure to notify us of any such issues may result in a delay and/or rescheduling of your delivery or a cancellation of your order.

access within your building

Our delivery drivers are very happy to carry your order to your doorstep and even into your home, if you want them to. If your building has an elevator, the drivers will bring the order to any floor you’re on. If, however, the building has no elevator, the highest floor the drivers will walk up to is the 4th floor (assuming the ground floor is the 1st floor). Also, if your order contains large and/or heavy individual items such as water refill bottles, the driver will only walk up to the 2nd floor (assuming the ground floor is the 1st floor) if the building has no elevator.

meeting our delivery driver

In order to enable our delivery drivers effect timely deliveries, they are mandated to wait a maximum of 15 minutes for each customer to receive their orders from them. After contacting a customer (either by phone call or SMS) and the customer is either unresponsive or fails to show up after 15 minutes, the driver will leave and another delivery attempt may be made which may be subject to an extra charge. Also note that Mile12Market will not be liable for any damage caused to products (such as fresh meat and vegetables or frozen produce) as a result of the additional time the products spend due to a customer being unresponsive and/or unavailable to take delivery of such products.

cancellations

When we receive customer orders, we begin processing them immediately. And because we do not hold our own inventory and we only purchase from supermarkets and retail outlets when customers place orders, as soon as customers pay for their orders, we start purchasing their selected products from the supermarkets. The retailers we buy from have a no-return policy so, we in turn, are unable to return any items customers purchase from us to the retailers. Thus, once an order has been placed and paid for, Mile12Market is unable to accept a cancellation of the order. Neither is Mile12Marketable to process a refund (either to the customer’s Mile12Market wallet or their bank account). This, however, does not affect customers’ rights to a refund in the event that an ordered item is unavailable.

returns

If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you. For us to replace such items, customers will need to notify the delivery driver of their observation at the point of delivery. Once customers have taken delivery of their order and signed confirming this, they take ownership of the items and Mile12Market will be unable to accept any returns. For this reason, we ask customers to carefully check and confirm the accuracy of their order with the delivery driver before acknowledging receipt by signing. Mile12Market will not accept returns for items that have no material damage to them. Products that are materially intact but whose packaging may have scratches, peels, tearing, dents, discolouration, rust, or any other aesthetic impairment that does not affect the taste, functionality or integrity of the actual product may not be accepted by Mile12Market as a return.

Refunds

If an item you ordered is unavailable, we will continue to check for the item until it is back in stock. If, after our checks, the item remains out of stock, any credit due to you will be added to your Mile12Market eWallet. We do not process refunds to bank accounts.

 

In instances where your address is not within our delivery coverage locations or we later receive a payment which did not reflect in our account at the time you made it, we may process a refund to your account after deducting relevant bank charges.

Treatment Of Our Employees

Mile12Market employees always strive to please customers and often go to extra lengths to ensure customers are fully satisfied with the service. We expect that our customers will accord the same courtesy and respect to all our employees they may engage with via email, over the phone or in person. Our employees mean a lot to us and without them, we will not be able to provide the level of service we offer our customers. So, while we will be patient with customers, we will not tolerate any written, verbal or physical abuse to our employees by anyone. Any breach of this by a customer may result in our refusal to fulfill the customer’s order. In such an instance, if the items in the customer’s order have already been picked and paid for, we may decide not to deliver to the customer’s location and instead require the customer to pick up the order at a location of our choosing. If, however, the items have not been purchased, we may process a refund after deducting relevant bank, transactional and operational charges and costsMile12Market may have incurred. Mile12Market reserves the right to report any incidence of abuse to the appropriate law enforcement authorities.